SPA 250

SPA 250 Supervision in the Hospitality Industry
Instructor
Department
Spa Management
Credits
2

 

SPA 250 provides students with the principles of supervision as they apply specifically to the hospitality industry.

Learning Outcomes

Identify fundamental supervisory responsibilities.
Explain the steps that supervisors can take to speak effectively on the job.
Describe how supervisors work with the human resources department to recruit new employees.
Explain the function of training within an organization and the supervisor's role in training.
Forecast business volume using the base adjustment forecasting method and the moving average forecasting method.
Distinguish coaching from counseling and disciplining.
Identify the components of a progressive disciplinary program.
List important laws and legal concerns that affect hospitality supervisors.
Describe issues supervisors should be aware of as they assume the role of team leader.
Explain how supervisors can increase employee participation in department activities.
Identify steps supervisors should follow during a meeting with employees in conflict.
Distinguish high-priority interruptions from low-priority interruptions, and summarize strategies for dealing with the latter.
Describe actions that supervisors can take to minimize employee resistance to change.
Explain why it is important for supervisors to take control of their personal development, and describe how to execute a career development plan.

Required Materials (Course Pack)

The Required Materials (or Course Pack) cost—including standard shipping within the United States—is $91.00. This includes:

  • Online Materials and Library Resources (OMLR) - $76

Get the most up to date information about required textbooks for this class, including ISBN, edition and price, by visiting our Required Textbooks page

Total Course Price: $330 (2 credits x $165 per credit) + $91 Course Pack + $99 Textbook = $520

  • Does not include Registration Fee, which is $200 per program or $30 per credit if enrolling in single courses.

Maximum Enrollment

30 students

Updated 7/22/18

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