Department of Holistic Spa Management

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Welcome to the Department of Holistic Spa Management.

Want to find out more about earning a certificate in Holistic Spa Management?

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What is a Spa Management course?

ACHS has developed this unique and practical program to prepare professionals to work in a spa leadership position.  Whether you are a massage therapist, receptionist, or supervisor, completion of these courses will provide you with foundational knowledge and advanced skills needed to grow your career in the spa industry.   

“We developed ACHS’s Holistic Spa Management program to fill an industry demand,” says Dorene Petersen, ACHS president and founder. “We’re very happy to offer this credential opportunity to Massage Therapists through our new partnership with the NCBTMB Specialty Certificate Program. The ACHS Holistic Spa Management Certificate Program provides participating massage therapists with a credential in only 15 weeks. We’re honored to support these professionals on their chosen leadership path.”

The program prepares professionals to work in a spa management position, and is ideal for massage therapists looking to grow their career in the spa industry. Upon completion of this Specialty Certificate Program, massage therapists will benefit from:

  • A solid foundation in strategic planning for spas

  • Knowledge of the evolution of the modern spa experience

  • Learning how to identify current and emerging trends
  • A solid understanding of retail pricing and retail operations
  • Knowledge on how to maximize retail space for profit, visual merchandising, inventory management, and record keeping
  • The necessary business forecasting skills to implement for a successful spa
  • A broadened knowledge of aromatherapy as an essential modality to implement for spas
  • Learned tactics of staff management, as well as ways to increase productivity and staff adoption to department activities

The program has two key components:

ACHS’s comprehensive, online, 15-week courses focus on key facets of spa management, including: SPA 120: A Comprehensive Introduction to Spa Management; AROMA 103: Introduction to Aromatherapy for Spa Managers; SPA 220: Retail Management for Spas; SPA 250: Supervision in the Hospitality Industry; and SPA 367: Financial Management for Spas.

SPA 120: A Comprehensive Introduction to Spa Management is a prerequisite to sequential courses SPA 220, SPA 250, and SPA 367—all of which are required to complete ACHS’s Certificate in Holistic Spa Management. Typically, SPA 120 and AROMA 103 are taken at the same time, followed by SPA 220, SPA 250, and SPA 367.

“Our courses in Holistic Spa Management were designed to take our students to the next level in their spa career,” said Shawn Hallum, ACHS spa program chair. “Partnering with NCBTMB aligns perfectly with that strategy by awarding respected credentials that summarize students’ educational achievement and give them a professional advantage.”

“We are thrilled to partner with ACHS to create yet another career pathway for all massage therapists, bodyworkers, spa managers, and even spa owners with an interest in furthering their success,” commented Donna Sarvello, NCBTMB vice president of educational support. “By achieving this Specialty Certificate, therapists are empowered with an industry-recognized credential to separate themselves from the pack. NCBTMB is proud to continue fulfilling its mission of defining and advancing newer, higher standards for therapists involved in this rewarding sector.”

Successful completion of this five course program (totaling nine semester credit hours) will result the prestigious ACHS Certificate in Holistic Spa Management. Graduates who are also licensed massage therapists will be eligible to sit for the NCBTMB Specialty Exam, and those who pass will earn the NCBTMB Specialty Certificate and industry-recognized credential, giving them a competitive edge in the marketplace.

In addition, participants will receive a letter of verification outlining the education and training they have received, which may be provided to stakeholders, such as employers.

ACHS’s Holistic Spa Management Program can be completed entirely online, making it the perfect option for students working full-time. Each of the following courses can be completed in 7.5 weeks, and students who complete the program can enjoy fast-track enrollment in a full program:

What is different about a Holistic Spa Management course?

See above.  Classes are convenient (for working professionals) and each course contains content to build leadership competency necessary for the spa industry (making them practical).

What does a spa manager do?

Spa Managers are responsible for the success of daily spa operations.  Their objectives are achieved through hands-on leadership and team supervision.  They are typically the face of the front-line, as they interact with every participant in the spa experience (employees, patrons, vendors, and business stake-holders).  Spa Managers typically work under the supervision of a Spa Director or Spa Owner.

How do you become a spa manager?

Spa Managers typically have at least two years of practical experience in a supervisory role (in another spa or in a comparable hospitality environment).  Most Spa Managers are promoted from within the organization after demonstrating proficiency in another supervisory role. For example, a receptionist may eventually be promoted to a lead receptionist (with some supervisory responsibility).  They may then be considered for a supervisory role when the position becomes available. The next step in a Spa Manager’s career would be to become Spa Director.

What education do you need to be a spa manager?

Most Spa Managers will hold a college degree and all Spa Managers must have previous spa experience (as a receptionist or technician).  Spa Managers will need proficiency in product knowledge, customer service, and staff supervision (all of which are covered in our courses).

How much does a spa director make?

Compensation varies by market and the size of spa operation.  According to a recent compensation survey (ISPA, 2016), the average range of compensation for a Spa Director is $61K - $84K annually, based on the type of spa.  Resort/hotel spas pay the most, and day spas pay the least.

Deborah Leible

In anticipation of her 30th anniversary providing chiropractic care in New York, Hawaii, and Florida, Dr. Deborah Leible, made a thoughtfully conscious decision to move from healthcare to the spa setting.  

“In this way, I could continue to facilitate the goal of health, healing and wholeness working with others in an environment that allows for mind and body relaxation,” she explains.

Deborah tells us, “The program met my education goal expectations as I was able to gain a solid foundation in strategic planning for spas, identifying current and emerging trends, retail pricing and operation, visual merchandising, inventory management, business forecasting, implementation of aromatherapy, and increase productivity. Most important I am equipped to enhance the working environment of spa staff and provide stellar customer satisfaction.”

Benefits:

  • Gain a solid foundation in strategic planning for spas, the evolution of the modern spa experience, and learn how to identify current and emerging trends

  • Acquire a solid understanding of retail pricing and retail operations; learn how to maximize retail space for profit, visual merchandising, inventory management, and record keeping.
  • Obtain the necessary business forecasting skills to implement for a successful spa.
  • Broaden your knowledge of aromatherapy as an essential modality to implement for spas.
  • Learn tactics of staff management, ways to increase productivity and staff adoption to department activities.
  • Upon successful completion of 9 credit hours, students are awarded a certificate in Spa Management and eligible to sit for the Spa Management certification exam from AHLEI. Additionally, after successful completion of the program, massage therapists with a current license can elect to sit for the NCBTMB Specialty Professional Certificate in Spa Management (https://exam.ncbtmb.org/apply/)

This program is designed for:

  • Spa managers and spa owners who want to gain a more comprehensive understanding of spa management in a short time frame
  • Massage therapists, estheticians, and spa attendants looking to grow their career in the spa industry
  • Medical professionals who are seeking a career change

Earn an internationally-recognized spa management credential in 15 weeks:

  • Complete all 5 courses (9 credits) to earn your Certificate of Specialization in Spa Management from the American Hotel & Lodging Educational Institute, an International Spa Association (ISPA)-recognized professional credential, OR
  • Take one course and explore the spa industry or earn continuing education hours.

Enjoy fast-tracked enrollment: Take these 9 credits before enrolling in a full program.

Earn your internationally recognized spa credential and earn credit toward one of these programs at the same time:

How do I apply to the ACHS Certificate in Spa Management Program?

It’s easy! If you’re ready to apply to an online integrative health program with ACHS, you can start your application here. If you’re interested in starting out with a single integrative health course, start your single course application here.

Still wondering what to expect during the application process? An admissions advisor is happy to speak to you at a time that works for you. Schedule an appointment with an admissions advisor here.

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How can I afford a holistic health education at ACHS?

Flexible options and strategies can help you achieve your goal.

 

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