Holistic Spa Management

Most Spa Managers will hold a college degree and all Spa Managers must have previous spa experience (as a receptionist or technician).  Spa Managers will need proficiency in product knowledge, customer service, and staff supervision (all of which are covered in our courses). It can be beneficial to also have experience in a broader range of integrative health and wellness protocols so managers can answer client questions, be knowledgable about wellness services, and share information about spa products that support wellness.

Spa Managers are responsible for the success of daily spa operations.  Their objectives are achieved through hands-on leadership and team supervision.  They are typically the face of the front-line, as they interact with every participant in the spa experience (employees, patrons, vendors, and business stake-holders).  Spa Managers typically work under the supervision of a Spa Director or Spa Owner, or may be running their own spa or wellness center.

Spa Managers typically have at least two years of practical experience in a supervisory role (in another spa or in a comparable hospitality environment).  Most Spa Managers are promoted from within the organization after demonstrating proficiency in another supervisory role. For example, a receptionist may eventually be promoted to a lead receptionist (with some supervisory responsibility).  They may then be considered for a supervisory role when the position becomes available. The next step in a Spa Manager’s career would be to become Spa Director.

Compensation varies by market and the size of spa operation.  According to a recent compensation survey (ISPA, 2016), the average range of compensation for a Spa Director is $61K – $84K annually, based on the type of spa and previous experience. Traditionally, resort/hotel spas pay the most, and day spas pay the least.